Rooms are kept tidy. Fresh fragrance during stay. Food is healthy and tasty.

I love it, It’s a very nice hotel with an Arab style inside and quiet and neat, I repeat

Our second time there
Last time we really enjoyed our stay at Novel. Unfortunately this time we paid more and didn't get that nice room. Anyway, the very helpful and proactive staff made our stay excellent, thank you for that! Next time also here. Hopefully in a better (renovated) room ;) The room was clean but it was impossible to turn off the AC. The hotel is close to WTC Shopping Mall and the official taxi from the airport costs around 95 AED. The way back is cheaper (-25 AED for the airport ride). Stayed in: Standard Room Stay length: 2 night(s)

Lovely stay , Great Staff
Good: Great stay, very friendly staff , special thanks to Mustafa, Naveed , Ibrahim from valet parking . Great staff

Over all stay was nice , great Hotel for family stay friendly staff special thanks for Naveed , Mustafa , Rahman from valet parking.

We recently stayed at the Novel Hotel on a 3 day stopover and enjoyed our stay. This hotel is located in a fabulous location where there is access to plenty of shops & restaurants - all within walking distance. The staff were all so lovely and caring to us. Appreciate their excellent service.

Nice hotel and great location
Nice vacation with lots of places close to the hotel that makes your move easy. The rooms are good and clean. Stayed in: Standard Room Stay length: 1 night(s)

Wonderful
Good: Close to several busstops. To the mosque is very far, you have to buy a transportation card. Travel by bus is not expensive.

All good, recommend

Above average
Rooms are not clean properly No proper toiletries available even the toothbrush and toothpaste. Swimming pool was not functional while our stay Stayed in: Standard Room Stay length: 1 night(s)

Huge room for just me.
I had no idea that the suite was a real suit - with a real dining area and a huge bed! Stayed in: Junior Suite Stay length: 1 night(s)

Good
Value for money and location is good. Staffs are in a hurry to accommodate. Crowded elevator. A little bit old hotel. Dinner was good. Breakfast is ok. Stayed in: Junior Suite Stay length: 1 night(s)

Good choice
Good location near to all shopping & restaurants, excellent staff and great rooms with great view and all seems new except for older bathrooms. The common area like reception and hallways need renovation, felt very old rest all good. Nice property

Affordable and good location
Very neat, superb location, good for family stay, nearly malls and restaurants, east access to taxi and public transport Stayed in: Deluxe Room Stay length: 7 night(s)

Very Good
Good: Comfortable
Bad: Nothing

Recommendation
I would like to recommend this hotel to anyone who like the great staff and the nearest location to everything close to you 😉 Stayed in: Standard Room Stay length: 1 night(s)

Very good
The hotel is in an amazing place , near from all restaurants and groceries , the rooms needs immediate renovation , gym needs to be upgraded with more weights , pool and cafe at 5th floor are outstanding Stayed in: Standard Room Stay length: 3 night(s)

Good
Good: breakfast was super!!

In need of big renovation
I got the hotel assigned by Etihad taking the opportunity of a stopover in Abu Dhabi on my way back to Europe. The hotel is well situated in the center of Abu Dhabi, and the staff is very nice. It is in need of renovation work, everything looks pretty old. The room we received was quite big, the bed was however quite small, and the worst thing about it was that the room was quite smelly (was like a former smoking room or actually a smoking room, even if we requested a non-smoking room). But since we arrived quite late, we basically stayed in the room (it was for one night only). The furniture, as well as the carpet were pretty old and worn out, but the room and bathroom were clean. Breakfast was good. I would have given a lower rating, however my score is based also on the kindness of the staff as well as the fact that we got a very good offer for a late check out, since our flight was leaving in the middle of the night. Overall, next time I would choose a different hotel.

IT WAS A GREAT EXPERIENCE. THATS WHY I USE THIS HOTEL FOR THE SECOND TIME.

Exceptional
Good: Totul

Very nice ambience and..so receptive

Good value in good location.
Good: Good location. Gym and pool.

Decent price/quality
Good: Decent price/quality
Bad: Would be nice to have a hotel with similar price closer to the airport. Location was far away.

Defintely the best, affordable p;lace to stay in Abu Dhabi
Good: This hotel is amazing. It felt like a 5-star. From the time we arrived the staff were onboard to help with luggae, arranged early book-n. The room was massive, comfortable, clean and well stocked with bottled water and snacks. Breakfast buffet had a different, wide variety every day. Bus stops were within a short walk. Couldn't ask for more.
Bad: Nothing.