Thank you so much Unisha for your good service..

Good experience
Great experience on great price booking with agoda Stayed in: Standard Room Stay length: 1 night(s)

It has been a wonderful stay at Novotel Al Bustan. Rehan made me feel well cared for, ensuring all my needs were met on time. Housekeeping cleaning is at a top level. I really enjoyed the front office; Eiei does a really good job whenever we approach her. The recreation team's Lara gives us a warm welcome with all our needs fulfilled.

My stay at this hotel was decent overall, with a mix of positives and areas that could use improvement. Unfortunately, No Free Parking, you need to pay for it either valet or public which demands time for available space. Anyways, the location was convenient and made it easy to get around, a walking distance park (Capital Park) and supermarkets. The staff were generally friendly and willing to help when needed. The room itself was clean and comfortable with high speed internet. Breakfast was good. Furthermore, while the basics were covered, a few details kept the experience from being truly great. Overall, this hotel delivered a solid stay, nothing exceptional, but nothing terrible either. For now, it’s a reliable mid-range option for a short visit.

Excellent hotel, very welcoming staff in the reception Thank you very much.

I would like to express my sincere appreciation to Mr Talib working at the hotel reception. His good manners, respectful attitude, and elegant way of dealing with guests truly stand out. He is always willing to help others to the best of his ability, and this reflects positively on the hotel’s image. He is truly commendable, and I wish him continued success and the very best in his future endeavors.

Good
Good: The staff were great, especially Adeel who always had a smile on his face & very keen to assist whenever needed.
Bad: The room was quite small & very dark. It was very expensive for what it was!

Everything is fine.. nice pool and not crowded

在这住得太舒心了！房间整洁得让人眼前一亮，特别感谢Jem Late和Faruk的细致打扫——角落的灰尘都被清理干净，床品换得又快又平整，连洗漱台都擦得发亮。他俩不仅干活麻利，态度还特别亲切，主动帮忙调整了家具位置。这次入住体验满分，有这样的工作人员真的很安心！Staying here has been so pleasant! The room is so spotlessly tidy that it’s a delight to see. A huge thank you to Jem Late and Faruk for their meticulous cleaning—even the dust in the corners was wiped away, the bedding was changed quickly and neatly, and the sink was polished to a shine. Not only are they efficient workers, but they’re also incredibly friendly; they even offered to adjust the furniture for us. This stay deserves a perfect score—I feel so at ease with such great staff!

Nice place to stay at the city center, parking availabke around the hotel, if you want balet service onky 30AED.. Staff are welcomjng and clean room..

Nice hotel and great service specially reception team
City cebter hotel, easy to find taxi around the place. Nice food in Le jardine and rooms is clean ..The receptikn staff very welcoming...definitely ww will come baxk again

The hotel was very clean and comfortable, with a great location close to shops and restaurants. The staff was friendly and always helpful, especially Adeel,

The hotel was very clean and comfortable, with a great location housekeeping staff kamal doing really good job. The staff was friendly and always helpful, especially kamal thank you for make my stay memorable

Location is good courtesy Staff ⭐️⭐️⭐️⭐️⭐️ Modest hotel

Mr Farooq from room service was of great help to me. Great staff.

Nice hotel , wonderful staffs , great location connected to everywhere . Extra care of senior citizens and people of determination. Always smiling face staffs . Well cleaned rooms and nice facilities including sauna, steam room and pool .

Simple clean affordable
Good: Simple clean affordable
Bad: Antiquated

Great location, good atmosphere.The service was exceptional
--- We had a wonderful 4-night stay at Novel Hotel City Center. The location is perfect, everything is close by and very convenient. The staff made my stay even better — Adeel was incredibly helpful, friendly, and always ready to assist with anything we needed. The housekeeping by Nazeem was excellent; my room was always spotless, fresh, and well taken care of throughout my stay. Overall, great service, comfortable rooms, and a very welcoming atmosphere. We would definitely stay here again and highly recommend Novel Hotel City Center to anyone visiting Abu Dhabi.

--- We had a wonderful 4-night stay at Novel Hotel City Center. The location is perfect, everything is close by and very convenient. The staff made my stay even better — Adeel was incredibly helpful, friendly, and always ready to assist with anything we needed. The housekeeping by Nazeem was excellent; my room was always spotless, fresh, and well taken care of throughout my stay. Overall, great service, comfortable rooms, and a very welcoming atmosphere. We would definitely stay here again and highly recommend Novel Hotel City Center to anyone visiting Abu Dhabi.

decent stay
Good: location
Bad: ac not working properly using paper cup instead of coffee mug no glass in the bathroom

Good: Location is best..
Bad: The room is completely filled with smoke smell.. bad and stinky carpets

Provide a free valet parking for all fo your guests or customers
Good: Center of the city
Bad: No free valet parking

Great Stay at Novel hotel
Good: Everything was good except the reception service, sometimes they don't pickup the phone and i had two big bags and i had to carry them on my own
Bad: Only the concierge service

Good: It’s good
Bad: The stuff at the room service also not answering the call if I need help

Central location
Good: Good location downtown
Bad: Just wasn’t as good as I had imagined to be and I think room rate was too much for what it is. But great Chinese restaurant on 2nd floor